Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is a part of his or her job. In the wake of the dot-com collapse, managers are trying to figure out how they can take advantage of email, the Internet, and the to improve their business process. At the same time, managers are interested in developing business process architectures and measurement systems that align business processes with corporate goals. Managers face many options in approaching these problems. "Business Process Change" provides an overview of the options and describes a variety of business process techniques proven by successful companies over the course of a decade. It focuses on the process change problems faced by today's managers. It summarizes the state of the art of business process analysis and improvement, including the basic vocabulary of modeling. It presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process sign. It also offers detailed case studies showing how these methods are implemented.

SKU	297130
Autor	PAUL HARMON
Editora	MORGAN KAUFMANN
ISBN	9781558607583
EAN	9781558607583
Categoria	Administração
Assunto	Gestão Empresarial
Páginas	529
Número da Edição
Ano da Edição	2003
Encadernação	Brochura